Important: Video Call is only compatible with Google Chrome, Apple Safari or Mozilla Firefox browsers so please complete your precall test using one of these browsers. This will allow you to test your camera, microphone, speakers and internet connection and determine if they are suitable for online video consultations. Prior to your booked appointment please complete a precall test using the device you plan to use for your appointment. Watch the video about attending your appointment via a Video Call (external site). Read the information leaflet about attending your appointment via a Video Call (external site). View the full list of what you will need to make a videocall (external site) – there is no need to install additional software. Video Call can only be used with Google Chrome, Microsoft Edge, Firefox or Apple Safari browsers. It can be used on a personal computer, laptop, tablet or mobile phone. Video Call is the main platform used across Metropolitan WA to deliver a video appointment. The URL will automatically take care of the app that will be used – which means you don’t need to choose/download anything! If you have not received this information and your appointment has been confirmed, please phone the site who will be delivering your appointment for assistance. For most appointments, the clinic would have also sent an SMS with a URL – all you need to do is click on this and follow the prompts. Your appointment letter will confirm if you have a video appointment and provide a dial-in number or website details to join your appointment. WA Health service providers use three main platforms to hold video appointments: You may be able to have your appointment with your specialist virtually in the convenience of your own home or at work. Virtual Care (also known as Telehealth) delivered in home Ambulance fees for seniors and pensioners.

Assistance with travel costs to receive medical care.Telehealth – delivering virtual care closer to home.Screening mammography with BreastScreen WA.

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